Backorders, Damages, Defects, Missing Parts, Wrong Items

Backorders: All orders are charged in full at the time of purchase and if an item is out of stock a backorder notice is sent the same day to the email used to place the order. Nearly every backordered item comes into stock and ships out in one to four weeks but we do encourage calling ahead to find out the best time frame to expect. Periodic updates will be provided until your order ships.
Damages: Inspect all freight shipment items completely before you sign for them or as soon as they are delivered. All freight shipment damages must be reported at the time of delivery and refused. All ground shipment damages (UPS or FedEx) must be reported within two business days after delivery. We cannot guarantee replacements or any credit for any ground shipment damages reported more than two business days after delivery. Take the best photos of the damage you can. We will need two or three photos to process damage claims.
Defects: We know defects are not always visible and will take each situation on a case by case basis to find the best possible resolution. There is no time limit to report a defect and manufacturers often are perfectly willing to help, just as we are. Please let us know if you believe your item has a defect or a problem that is not from normal wear and tear.
Missing Parts: If you have parts missing from your order we are happy to assist by sending the parts or finding information about the parts that are supposed to be included, or not, and making sure your order is complete. There is also no time limit to report parts you never received that are rightfully yours.
Wrong Items: If you receive the wrong item please let us know quickly so we can get the right thing to you. We’ll need a photo of the item and the labels to show the supplier they sent the wrong thing.

Home Perfect is not responsible for any costs associated with the installation or use of any items we sell. We do not offer labor credit or any reparative credit due to any issue with items purchased on our site.

Cancellations

Due to the urgent nature of a cancellation and the speedy nature of our shipping we must ask customers to call and request a cancellation. An order is not canceled until we send the email confirmation and an order cannot be refunded until we have confirmed the cancellation with our supplier. Call us at 888-850-3999, option 3, for cancellations during our customer service hours. Our team will also be happy to assist you in finding an alternate item so be sure to mention if you’ll be needing something else. We will issue your refund immediately after we have confirmed your cancellation with the appropriate supplier. If we cannot catch a cancellation before it ships it will be considered a return. Items priced over $1,000 will incur a 15% cancellation fee.  

Return Policy

Standard Returns: Returns must be sent back within thirty days after you receive an item. For all approved returns, 80% of your purchase price will be refunded. In order to receive credit, returned items must be in un-used, not installed, condition and inside original packaging that is not damaged or defaced. If you wish to use our shipping label the return shipping will be deducted from your refund. If your item is damaged, defective, or incorrect please let us know as it will not be a standard return and you will not pay any fees. Items that have been opened may not be eligible for return if the packaging cannot be resealed. Please do not return damaged items. So to point out the most important return standards we must follow: • You will be refunded 80% of your purchase price. • Returns must be made within 30 days of receiving an item. • Items must be like they are new. Not installed, unused, and in the original undamaged packaging. • We invite you to use our return shipping labels for non-freight returns. We will simply deduct the cost of shipping from your refund. Sorry, we cannot provide return freight shipping assistance Special order and Closeout Items cannot be returned
All returns are at the customers’ risk

Suppliers will not credit us for items that come back damaged. We recommend all returns be sent with UPS or FedEx so you can track your package and you can choose an insurance option to ensure credit for your item should the carrier damage it while in their possession Home Perfect uses stock merchandising photos to represent items for sale and we make every effort to represent items as close to reality as available. Please read descriptions and watch the model number you are ordering to ensure it is correct. You can refer to manufacturer sites or call us if you have any questions. 888-850-3999, option 2. Returns for items purchased based on the photo shown will be considered standard returns. If our written description is incorrect we will cover your return. The only remedy for an inaccurate description is to return the item in unused condition. We will refund your order as quickly as possible but please allow up to 30 days for your order to reach the supplier and for the supplier to inform us of your return. Once we are informed of your return we will immediately issue your refund.

Website Contents

Unless otherwise expressly noted, you should assume everything you see, hear, or otherwise receive from or on the Website (the "Contents") is copyright, trademark, trade dress or other intellectual property owned or licensed by Home Perfect. The Contents include images, illustrations, designs, icons, photographs, trademarks, logos, text, software, sounds, music, the Website as a whole and any other materials at the Website. Except for any intellectual property or content of third parties included on the Website, you may use or download the Contents solely for your personal noncommercial purposes, provided you keep all copyright and other proprietary notices with them.

No Other Type of Use is Permitted

You may not make any use of any intellectual property or content Website. Nothing in the Terms transfers to you any right, title or interest in any Content, including any intellectual property or content of third parties included on the Website. The downloading or export of software or technical data from this Website to any jurisdiction in violation of United States export laws is strictly prohibited.

User Comments and Submissions

We welcome your comments regarding our Website, our products and our services. This includes personal information about you and your use of the Website. Please review our Privacy Policy Statement for more information. You promise that no information or material you transmit to Home Perfect will violate anyone else's right, including copyright, trademark, privacy or other rights. You may not transmit any information that is or contains threatening, libelous, defamatory, scandalous, inflammatory, pornographic, profane or otherwise unlawful, abusive or obscene material. You shall be solely responsible for the content of any comments you make. Home Perfect is not responsible or liable for the content of information that others post at or transmit to the Website, for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography or profanity contained in any such information, or for the conduct of any Website user.

Links to Other Websites

Any outside links are provided only as a convenience. If you have any concerns regarding any outside Website linked to or from the Website, please direct them to the owner or operator of the outside Website. All use of outside links is at your sole risk. Home Perfect is not responsible for any outside Web Sites, services or other materials linked to or from the Website, and disclaims all liability for any injury you may experience by using such materials. You may not create hyperlinks to this Website which portray Home Perfect in a false or misleading light and you may not use any "framing" or similar techniques to enclose any portion of this Website.

Disclaimer of Warranties/Limitation of Liability

This site is provided by Home Perfect on an "as is" and "as available" basis. Home Perfect makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, Home Perfect disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Home Perfect does not warrant that this site, its servers, or e-mails sent from Home Perfect are free of viruses or other harmful components. Home Perfect will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Applicable Law

By visiting Home Perfect, you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Home Perfect or its affiliates.

Disputes

Any dispute relating in any way to your visit to Home Perfect or to products purchased through Home Perfect shall be submitted at your (the consumer’s) sole election through the Metropolitan New York Better Business Bureau, except that, to the extent that you have in any manner violated or threatened to violate Home Perfect's intellectual property rights. Under such circumstance, Home Perfect may seek injunctive or other appropriate relief in any state or federal court in the state of New York, and you shall consent to exclusive jurisdiction and venue in such courts. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Indemnification

You agree to defend, indemnify and hold Home Perfect harmless from and against any claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Website or your violation of any of these Terms and Conditions.

Miscellaneous

Unless otherwise specified, Home Perfect displays this Website and the Contents solely to market and promote Home Perfect products and services in the United States. Home Perfect controls and operates this Website from its offices in New York, New York. These Terms are the entire agreement between you and Home Perfect relating to the Website or its Contents. Any other agreements between you and Home Perfect are superseded and have no force or effect.

Termination

Your failure to comply with these terms automatically revokes your authorization to use the Website and terminates any and all rights granted to you under the Terms of Use. The restrictions, including restrictions with respect to the Content, disclaimers and liability limitations in these Terms shall continue to apply. Upon denial of access, you must promptly destroy all Content downloaded or obtained from this Website, as well as all copies of Content.

Product Orders

While we will use our best efforts to fulfill all orders, Home Perfect cannot guarantee the availability or quoted lead-time of any particular product displayed on this Site. Home Perfect reserves the right to discontinue the sale of any product listed on this Site at any time without notice.

While our goal is a 100% error-free Site, we do not guarantee that any content is accurate or complete, including price information, product specifications, or colors of our products. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. Home Perfect reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).

The prices displayed on this Site are quoted in U.S. dollars and are valid and effective only within the United States. Pricing is subject to change without notice. Such prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order.