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Return Policy

Home Perfect will gladly accept the returns of non damaged/defective items within 30 days of your original purchase, provided the following criteria are met: Products eligible for a return must be in the original packaging with all of the accessories, parts and pamphlets included. Products have never been installed and the products, as well as the original box, must be in resalable condition. Please pack to insure safe delivery. You will be issued a Return Goods Authorization (RGA) number. This number and instructions regarding where your item should be returned will be emailed to the address you gave us when you place your order. RGA numbers MUST accompany your return for credit to be issued. All items returned at the customer’s remorse will be charged a 25% restocking fee and the cost of the freight will be deducted from the refund. If you would like to return an item for reasons other than it being damaged, defective, credit will not be given for items returned to the warehouse without a RGA number. If an item is received at the warehouse via USPS, the item will be refused. Our warehouse does not accept deliveries via USPS. If an incomplete, damaged, or defective item is returned to the warehouse in unsellable condition, the item will be shipped back to the customer at their cost. A refund will not be processed for the item returned in the above conditions.

Please Click Here to visit our RGA Page and enter a Return Request. Processing Return Requests may take up to a total of 30 business days. You will be issued a Return Goods Authorization (RGA) number. This number and instructions regarding where your item should be returned will be emailed to the address you gave us when you placed your order. RGA numbers MUST accompany your return for credit to be issued. .

PLEASE NOTE:

If you would like to return an item for reasons other than it being damaged, defective, credit will not be given for items returned to the warehouse without a RGA number. If an item is received at the warehouse via USPS, the item will be refused. Our warehouse does not accept deliveries via USPS. If an incomplete, damaged, or defective item is returned to the warehouse in unsellable condition, the item will be shipped back to the customer at their cost. A refund will not be processed for the item returned in the above conditions.

Restocking Fees

Please note our outbound shipping costs and a 25% restocking fee will be deducted from your 30 Day General Return refund.

Orders that are refused (for reasons other than damage, defect or vendor error) or canceled after shipping has been processed will also be subjected to a 25% restocking fee, and for the round trip delivery costs. Please know our outbound shipping costs will be deducted from your refund. Customers may also be billed for any re-delivery fees incurred as a result of missed delivery appointments. Returns within 48 hours due to defects, damages or vendor errors are not subjected to restocking fees.

Returns sent to our corporate office:  ALL packages sent to our New York mailing address will be refused .

The following manufacturers and items are not eligible for returns:

  • Architectural Mailbox
  • Brondell
  • Crystorama
  • Dreamline
  • Franke
  • Murray Feiss
  • Nulco Lighting
  • Kichler Lighting
  • Rohl
  • Shower Enclosures
  • Shower Doors
  • Shower Trays
  • Stone Forest
  • Bathtubs
  • Whirlpools
  • Vanities
  • Vanity Tops
  • Mirrored Doors/Cabinets/All Mirrors
  • Custom Door Hardware or Accessories
  • Any "Special Order" Items
  • Returns On Orders From Alaska And Hawaii
  • This does not include defective/damage/order error on behalf of Home Perfect. We will make our best effort to handle your return promptly, but note it can take up to 21 business days to complete this process with our distributors.

    Delivery Inspection & Refusal

    IMPORTANT: PLEASE CHECK YOUR SHIPMENT FOR FREIGHT DAMAGE BEFORE YOU SIGN A DELIVERY RECEIPT! Any freight damaged items MUST be noted on the Delivery Receipt and reported to us within 48 hours in order for a freight claim to be filed.

     When receiving your deliveries, if there is any damage to the packaging please note this on the delivery receipt and Bill of Lading before giving a signature.  Then inspect all of the items delivered thoroughly. 

    PLEASE NOTE FREIGHT CLAIMS MAY TAKE UP TO 90 DAYS FOR RESOLUTION

    Homeperfect cannot be responsible for damages not noted on the delivery receipt or reported beyond the 48-hour grace period. Even boxes that arrive in pristine condition may have freight-damaged goods inside, so please be 100% certain there are no damages before signing the receipt.

    Please be sure your items are inspected thoroughly before signing any acceptance documents and note the state of the box. Please do not assume the item is not damaged because the box is not damaged or dented. If the box appears to be damaged in anyway, please note this on the delivery receipt. If the driver does not want to wait for you to inspect your order, please sign the delivery ticket noting the box was delivered “Damaged”.  If your order is signed for without any notation of any damages on the delivery receipt, Homeperfect will not be responsible for any damages for items received in unusable condition. 

    Should your order appear damaged upon delivery, please refuse the damaged item before the carrier leaves the premises. You may refuse the damaged item, take partial delivery of any non-damaged items on the shipment, or accept delivery with specific notes of damage on the receipt, please Click Here to visit our RGA Page and enter a Return Request. within 48 hours for a resolution. If the damaged item is in your possession, please submit pictures of the damages and pictures showing the inner and outer packaging.

    Some carriers such as UPS and FedEx may deliver your order when you are not at home. Please inspect for freight damage immediately. If you find any damages, please Click Here to visit our RGA Page and enter a Return Request. within 48 hours of receipt.  Please submit pictures of the damages and pictures showing the inner and outer packaging so we can process a damaged claim with the carrier. We will not be held responsible for damages reported after 48 hours of receiving the order. If you are not able to provide pictures, you may be held responsible shipping the item back to the warehouse.

    Concealed Damages

    If orders are received with concealed damages, please Click Here to visit our RGA Page and enter a Return Request. within 48 hours of receipt.  Please submit pictures of the damages and pictures showing the inner and outer packaging.  A damaged claim needs to be filed with the carrier within 48 hours after the delivery is made. We will not be held responsible for damages reported after 48 hours of receiving the order.

    Missing Items or Incorrect Items Received

    When inspecting your order, please make sure all of the items from your order are received before signing for the delivery. If an incorrect item is received, please contact us within 48 hours of receipt. We will need pictures of the incorrect item showing the material and the model number of the item you received on the shipping label. If we find an item was received at the fault of Homeperfect or our issuing vendor, we will issue a return label to you. Once the item is returned in saleable condition, a refund will be processed to your account for the amount of the item you should've received. If you are not able to provide pictures, you may be held responsible for shipping the item back to the issuing vendor. When the item is received and inspected at the warehouse, if it is found that the correct item was shipped to the customer, a 25% restocking fee and the freight costs will be deducted from the customer’s refund.

    Defective Items Received

    For items that are defective, please contact us within 48 hours of receipt. If an item is found to be defective after 48 hours of receiving it, or if an item has been installed, this becomes a warranty issue. Home Perfect (like most retailers) does not warranty any products, but the manufacturers provide warranties for the products we sell. All warranties which are provided by the manufacturer will be honored by the manufacturer. We will assist you with warranty claims with any manufacturer for items purchased through Homeperfect. The customer will have to retrieve a warranty letter from the manufacture stating the item can be returned to them under the warranty for the full amount of the purchase. The customer will be held responsible for the return freight costs. Homeperfect will not be issuing a return label for defective items received.

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    Cancellation Policy

    Please send an email to cancellations@homeperfect.com if you would like to cancel your order. Your order can be canceled as long as it has NOT entered our shipping process. If your order is being processed for delivery, it cannot be canceled. If you wish to return the item after it is shipped, please see our return policy for more information. If you would like to make a change to your order, please contact a sales representative for further information. The sales person will place a new order for you, but they will not be able to cancel your item/order at anytime. Please be sure to email cancellations@homeperfect.com or call a customer service representative to cancel your item/order. Because cancellations are time-sensitive, please email or call us during our customer service hours to alert us to the situation. A member of our Service Team will send you an email confirming your cancelled order. . IF YOU DO NOT RECEIVE AN EMAIL CONFIRMING YOUR CANCELLATION, YOUR ORDER HAS NOT BEEN CANCELLED!! Please allow us sufficient time to check with our suppliers, distributors and factories to see if the order is able to be cancelled— shipments in transit are not eligible for cancellation. Please remember an order can only be cancelled during our customer service hours. Sending an email or leaving a voice message does not cancel your order.

    Please remember an order can only be cancelled during our customer service hours.  Sending an email or leaving a voice message does not cancel your order.

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    Refund Policy

    We will notify you via email of your refund once the item has been received and inspected at the vendor’s warehouse. We will do our best to refund you quickly, but please allow us and our distributors’ sufficient time to complete the return process. Credits can take approximately 21 business days, and will be posted to the original purchasing credit card account

    The following manufacturers and items are not eligible for cancellations:

  • Kichler Lighting
  • Aquatic