Customer Service

1. Our Mission
2. Hours of Operation
3. Terms & Conditions
4. Sales & Promotions
5. Shipping Information
6. Cancellation Policy
7. Return Policy
8. Refund Policy

Our Mission

Home Perfect is one of the best-kept secrets on the Web. We're an online-only retailer of home furnishings from brands you know and love, including Kohler, Grohe, Blanco, Dornbracht, Moen, Danze, and other leading manufacturers. We offer lower prices, personalized customer services, and fast, free shipping of many products to anywhere in the United States. At Home Perfect, we're driven by a simple idea: Your home is a canvas. And we're here to help you create a masterpiece.

We have a passion for fine home fixtures and accessories, and believe people everywhere should have access to products that add beauty and value to their homes. We think of Home Perfect as more than a website - it's a destination for people who take pride in their living spaces.

Free project consulting and project discounts

Tell us about your new kitchen, bathroom, or other renovation, and we'll offer you a special project discount when you purchase multiple items for your beautiful new space. And if you're not sure which fixture is right for your project, we can help. Our product advisors will be happy to assist or even consult with your interior designer or contractor.

Hours of Operation

Home Perfect is open 24 hours a day 7 days a week. However our Sales Advisors do need some family and relaxation time so we do our best to meet your needs during our telephone business hours.

For any reason, you can choose to leave us a message in our general voicemail box or at any Sales Advisors extension and we will promptly return your call upon our return.

Terms & Conditions

PLEASE REVIEW THESE BASIC TERMS FOR USE OF Home Perfect WEBSITE. BY USING THE WEBSITE, YOU AGREE TO FOLLOW AND BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE WITH ANY ONE OF THESE TERMS, PLEASE DO NOT USE THIS WEBSITE. We may change these Terms at any time. By using the Website after a change, you agree to follow and be bound by the Terms as changed. Please read these Terms regularly.

Website Contents

Unless otherwise expressly noted, you should assume everything you see, hear, or otherwise receive from or on the Website (the "Contents") is copyright, trademark, trade dress or other intellectual property owned or licensed by Home Perfect. The Contents include images, illustrations, designs, icons, photographs, trademarks, logos, text, software, sounds, music, the Website as a whole and any other materials at the Website. Except for any intellectual property or content of third parties included on the Website, you may use or download the Contents solely for your personal noncommercial purposes, provided you keep all copyright and other proprietary notices with them.

No Other Type of Use is Permitted

You may not make any use of any intellectual property or content Website. Nothing in the Terms transfers to you any right, title or interest in any Content, including any intellectual property or content of third parties included on the Website. The downloading or export of software or technical data from this Website to any jurisdiction in violation of United States export laws is strictly prohibited.

User Comments and Submissions

We welcome your comments regarding our Website, our products and our services. This includes personal information about you and your use of the Website. Please review our Privacy Policy Statement for more information. You promise that no information or material you transmit to Home Perfect will violate anyone else's right, including copyright, trademark, privacy or other rights. You may not transmit any information that is or contains threatening, libelous, defamatory, scandalous, inflammatory, pornographic, profane or otherwise unlawful, abusive or obscene material. You shall be solely responsible for the content of any comments you make. Home Perfect is not responsible or liable for the content of information that others post at or transmit to the Website, for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography or profanity contained in any such information, or for the conduct of any Website user.

Links to Other Websites

Any outside links are provided only as a convenience. If you have any concerns regarding any outside Website linked to or from the Website, please direct them to the owner or operator of the outside Website. All use of outside links is at your sole risk. Home Perfect is not responsible for any outside Web Sites, services or other materials linked to or from the Website, and disclaims all liability for any injury you may experience by using such materials. You may not create hyperlinks to this Website which portray Home Perfect in a false or misleading light and you may not use any "framing" or similar techniques to enclose any portion of this Website.

Disclaimer of Warranties/Limitation of Liability

This site is provided by Home Perfect on an "as is" and "as available" basis. Home Perfect makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, Home Perfect disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Home Perfect does not warrant that this site, its servers, or e-mails sent from Home Perfect are free of viruses or other harmful components. Home Perfect will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Applicable Law

By visiting Home Perfect, you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Home Perfect or its affiliates.

Disputes

Any dispute relating in any way to your visit to Home Perfect or to products purchased through Home Perfect shall be submitted at your (the consumer’s) sole election through the Metropolitan New York Better Business Bureau, except that, to the extent that you have in any manner violated or threatened to violate Home Perfect's intellectual property rights. Under such circumstance, Home Perfect may seek injunctive or other appropriate relief in any state or federal court in the state of New York, and you shall consent to exclusive jurisdiction and venue in such courts. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Indemnification

You agree to defend, indemnify and hold Home Perfect harmless from and against any claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Website or your violation of any of these Terms and Conditions.

Miscellaneous

Unless otherwise specified, Home Perfect displays this Website and the Contents solely to market and promote Home Perfect products and services in the United States. Home Perfect controls and operates this Website from its offices in New York, New York. These Terms are the entire agreement between you and Home Perfect relating to the Website or its Contents. Any other agreements between you and Home Perfect are superseded and have no force or effect.

Termination

Your failure to comply with these terms automatically revokes your authorization to use the Website and terminates any and all rights granted to you under the Terms of Use. The restrictions, including restrictions with respect to the Content, disclaimers and liability limitations in these Terms shall continue to apply. Upon denial of access, you must promptly destroy all Content downloaded or obtained from this Website, as well as all copies of Content.

Product Orders

While we will use our best efforts to fulfill all orders, Home Perfect cannot guarantee the availability or quoted lead-time of any particular product displayed on this Site. Home Perfect reserves the right to discontinue the sale of any product listed on this Site at any time without notice.

While our goal is a 100% error-free Site, we do not guarantee that any content is accurate or complete, including price information, product specifications, or colors of our products. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. Home Perfect reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).

The prices displayed on this Site are quoted in U.S. dollars and are valid and effective only within the United States. Pricing is subject to change without notice. Such prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order.

Payment Methods

For your convenience, we accept the following major credit cards: Visa, MasterCard, American Express and Paypal. If you prefer a different method of payment, we also accept personal checks, cashier's checks, money orders and wire transfers. You may place your order online or by phoning one of our product advisors at (888) 850-3999.

Our Charge Policy

Because the majority of our products are special order, your credit card will be charged at the time that you place your order. If you have any questions or concerns regarding this policy, please email us at service@homeperfect.com.

Sales Tax

Sales tax is charged and collected on all orders shipping within New York State. There is no sales tax charged on orders shipping outside of New York State.

Promotions

The following brands are all have special offers & sales:

Afina, Amba Towel Warmers, Barber Wilsons, Bates & Bates Empire, Houzer, Kindred, Mr. Steam and Ronbow.

We make sure you're 100% satisfied! If you have any pricing or other questions about the brands listed above, call us.

Offers, discounts & coupons cannot be combined. Offer valid on new orders only. Not valid on past purchases. Offer valid on purchases made by phone or online as stated. Discount applies to merchandise amount only, not including any applicable tax, shipping or handling charges. Not all products are discountable. See above. All orders are subject to review. Homeperfect.com is not responsible for inadvertent errors.

Shipping Information

We are pleased to offer these simple shipping solutions to accommodate our customers and reduce the amount of shipping charges as much as possible.

* Please be aware that the following products will require additional freight charges.

Shipping items and orders to Alaska, Hawaii, US Territories and the US Virgin Islands are quoted on a per order basis. Please call for the most accurate information. We will be happy to assist shipping to those destinations where possible.

If you choose to take advantage of our free shipping and your order contains multiple items, we will group your items into as few shipments as possible. You may also opt for your merchandise to be shipped as soon as it becomes available (applicable S&H charges apply for each additional shipment). Your order can be shipped to your billing address or an alternate address such as a place of business. Shipping to multiple addresses is also possible, but please contact a Product Advisor to arrange this (again, applicable S&H charges apply for each additional shipment). Items currently in stock usually ship within 48 hours. Estimated delivery times are shown in the item description when available. Special orders or items shipping via truck may take as long as 4-6 weeks for delivery. If an item(s) is not shipped via ground, it is the customer's responsibility to have the item removed from the truck. Lift gates and inside delivery are available at an additional charge(s). Lift gate delivery lowers the freight from the tail of the trailer to the ground and leaves it at the curb. Inside delivery brings the freight from the ground to inside the front door or inside the garage.

Delivery Inspection & Refusal

Please inspect your delivery thoroughly before signing any acceptance documents. Should your order appear damaged upon delivery, please refuse the damaged item. You must email returns@homeperfect.com immediately to expedite a resolution within 48 hours. Delivery refusals for reasons other than freight damage will subject the customer to restocking fees and freight charges. Customers who delay delivery for motor freight items will be subjected to daily storage fees by the freight company. If you sign for your order and it is damaged, we will not be able to accept your return.

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Cancellation Policy

Please email our customer service team at cancellations@homeperfect.com if you would like to cancel your order. If you would like to make a change to your order, please email orderstatus@homeperfec.com . Because cancellations and changes are time-sensitive, please email us as soon as possible to alert us to the situation. A member of our Service Team will send you an email confirming your cancelled order. IF YOU DO NOT RECEIVE AN EMAIL CONFIRMING YOUR CANCELLATION, YOUR ORDER HAS NOT BEEN CANCELLED! Please allow us sufficient time to check with our suppliers, distributors and factories to see if the order is able to be cancelled—shipments in transit qualify as non-cancellable.

Return Policy

Home Perfect will gladly accept returns within 30 days of original purchase provided the following criteria is met: Products eligible for a return must be in the original packaging with all of the accessories, parts and pamphlets included. Products have never been installed and the products, as well as the original box, must be in resalable condition. Please pack to insure safe delivery.

Please Click Here to visit our RGA Page and enter a Return Request. Processing Return Requests may take up to 30 business days. You will be issued a Return Goods Authorization (RGA) number. This number and instructions regarding where your item should be returned will be emailed to the address you gave us when you placed your order. RGA numbers MUST accompany your return for credit to be issued. PLEASE NOTE: Credit will not be given for returns sent to our corporate office. ALL packages sent to our New York mailing address will be refused. Items returned without a RGA number will delay refunds.

The following manufacturers and items are not eligible for returns:

This does not include defective/damage/order error on behalf of Home Perfect. We will make our best effort to handle your return promptly, but note it can take up to 21 business days to complete this process with our distributors.

Freight Claims

IMPORTANT: PLEASE CHECK YOUR SHIPMENT FOR FREIGHT DAMAGE BEFORE YOU SIGN A DELIVERY RECEIPT! Freight damaged items MUST be noted on the Delivery Receipt and reported to us within 48 hours in order for a freight claim to be filed.

PLEASE NOTE FREIGHT CLAIMS MAY TAKE UP TO 90 DAYS FOR RESOLUTION

Home Perfect cannot be responsible for damages not noted on the delivery receipt or reported beyond the 48-hour grace period. Even boxes that arrive in pristine condition may have freight-damaged goods inside, so please be 100% certain there are no damages before signing the receipt.

Please open the box, remove the packing and inspect the contents in front of the driver. You may refuse the damaged item, take partial delivery of any non-damaged items on the shipment, or accept delivery with specific notes of damage on the receipt. Then, email our Service Team immediately at orderstatus@homeperfect.com.

If you have accepted delivery of hidden or concealed freight damaged items, we will do our best to assist you, however you are responsible for filing the claim with the shipping company. Getting credit from a freight carrier for concealed freight damage is unlikely so we encourage you to inspect your package thoroughly to avoid such a problem.

Some carriers such as UPS and Fed-Ex may deliver your order when you are not at home. Please inspect for freight damage immediately. If you find any damage, call us within 48 hours of receipt so we can process a claim.

For items that are defective, please call our Service Team for instructions. If an item is found to be defective after 48 hours of receiving it, or if an item has been installed, this becomes a warranty issue. Home Perfect (like most retailers) does not warranty any products, but most manufacturers provide warranties for the products we sell. All warranties which are provided by the manufacturer will be honored by the manufacturer. We will assist you with warranty claims with any manufacturer for items purchased through Home Perfect. We, as well as our manufacturers, want you to be satisfied with the products you purchased and we'll give our best effort to help you with defective product issues.

Restocking Fees

Please note our outbound shipping costs will be deducted from your 30 Day General Return refund.

Orders that are refused (for reasons other than damage, defect or vendor error) after shipping has been processed will also be subject to a 25% restocking fee, and for the round trip delivery costs. Please know our outbound shipping costs will be deducted from your refund. Customers may also be billed for any re-delivery fees incurred as a result of missed delivery appointments. Returns within 48 hours due to defects, damages or vendor errors are not subjected to restocking fees. Please know our outbound shipping costs will be deducted from your refund.

Refund Policy

We will notify you via email of your refund once the item has been received and inspected. We will do our best to refund you quickly, but please allow us and our distributors sufficient time to complete the return process. Credits can take approximately 21 business days, and will be posted to the original purchasing credit card account.