Need Assistance? 888-850-3999
Need Assistance? 888-850-3999

Everything you need to know about ordering from HomePerfect.com

  1. Our Mission
  2. Hours of Operation
  3. Terms & Conditions
  4. Sales & Promotions
  5. Shipping Information
  6. Return Policy
  7. Cancellation Policy
  8. Refund Policy


Our Mission

If you're a first-time visitor, welcome! If you're one of our many returning customers, we're glad to see you again.

Home Perfect is one of the best-kept secrets on the Web. We're an online-only retailer of home furnishings from brands you know and love, including Kohler, Grohe, Blanco, Dornbracht, Moen, Danze, and other leading manufacturers. We offer lower prices, personalized customer services, and fast, free shipping of many products to anywhere in the United States. At Home Perfect, we're driven by a simple idea: Your home is a canvas. And we're here to help you create a masterpiece.

We have a passion for fine home fixtures and accessories, and believe people everywhere should have access to products that add beauty and value to their homes. We think of Home Perfect as more than a website - it's a destination for people who take pride in their living spaces.

Free project consulting and project discounts

Tell us about your new kitchen, bathroom, or other renovation, and we'll offer you a special project discount when you purchase multiple items for your beautiful new space. If you're not sure which fixture is right for your project, we can help. Our product advisors will be happy to assist or even consult with your interior designer or contractor.

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Hours of Operation

Home Perfect is open 24 hours a day 7 days a week. However our Customer Service Team and our Sales Advisors do need some down time so we do our best to meet your needs during our telephone business hours. All Phone Hours are Eastern Standard Time.

*Customer Service will be closed on 8/14*  | *Phone Support will be closed on Sunday 8/17*

    Our telephone Sales Advisors are available:

  • Sunday 11 AM - 6 PM
  • Monday 9 AM - 10PM
  • Tuesday 9 AM - 10PM
  • Wednesday 9 AM - 10 PM
  • Thursday 9 AM - 10 PM
  • Friday 9 AM - 10 PM
  • Saturday 11 AM - 6 PM

    Our telephone Customer Service Advisor are available:

  • Sunday CLOSED
  • Monday 9 A.M - 5 P.M
  • Tuesday 9 A.M - 5 P.M
  • Wednesday 9 A.M - 5 P.M
  • Thursday 9 A.M - 5 P.M
  • Friday 9 A.M - 5 P.M
  • Saturday CLOSED

For any reason, you can choose to leave us a message in our general voicemail box or at any Sales Advisor's extension and we will promptly return your call upon our return.


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Terms & Conditions

PLEASE REVIEW THESE BASIC TERMS FOR USE OF Home Perfect WEBSITE. BY USING THE WEBSITE, YOU AGREE TO FOLLOW AND BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE WITH ANY ONE OF THESE TERMS, PLEASE DO NOT USE THIS WEBSITE. We may change these Terms at any time. By using the Website after a change, you agree to follow and be bound by the Terms as changed. Please read these Terms regularly.

Website Contents

Unless otherwise expressly noted, you should assume everything you see, hear, or otherwise receive from or on the Website (the "Contents") is copyright, trademark, trade dress or other intellectual property owned or licensed by Home Perfect. The Contents include images, illustrations, designs, icons, photographs, trademarks, logos, text, software, sounds, music, the Website as a whole and any other materials at the Website. Except for any intellectual property or content of third parties included on the Website, you may use or download the Contents solely for your personal noncommercial purposes, provided you keep all copyright and other proprietary notices with them.

No Other Type of Use is Permitted

You may not make any use of any intellectual property or content Website. Nothing in the Terms transfers to you any right, title or interest in any Content, including any intellectual property or content of third parties included on the Website. The downloading or export of software or technical data from this Website to any jurisdiction in violation of United States export laws is strictly prohibited.

User Comments and Submissions

We welcome your comments regarding our Website, our products and our services. This includes personal information about you and your use of the Website. Please review our Privacy Policy Statement for more information. You promise that no information or material you transmit to Home Perfect will violate anyone else's right, including copyright, trademark, privacy or other rights. You may not transmit any information that is or contains threatening, libelous, defamatory, scandalous, inflammatory, pornographic, profane or otherwise unlawful, abusive or obscene material. You shall be solely responsible for the content of any comments you make. Home Perfect is not responsible or liable for the content of information that others post at or transmit to the Website, for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography or profanity contained in any such information, or for the conduct of any Website user.

Links to Other Websites

Any outside links are provided only as a convenience. If you have any concerns regarding any outside Website linked to or from the Website, please direct them to the owner or operator of the outside Website. All use of outside links is at your sole risk. Home Perfect is not responsible for any outside Web Sites, services or other materials linked to or from the Website, and disclaims all liability for any injury you may experience by using such materials. You may not create hyperlinks to this Website which portray Home Perfect in a false or misleading light and you may not use any "framing" or similar techniques to enclose any portion of this Website.

Disclaimer of Warranties/Limitation of Liability

This site is provided by Home Perfect on an "as is" and "as available" basis. Home Perfect makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, Home Perfect disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Home Perfect does not warrant that this site, its servers, or e-mails sent from Home Perfect are free of viruses or other harmful components. Home Perfect will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Applicable Law

By visiting Home Perfect, you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Home Perfect or its affiliates.

Disputes

Any dispute relating in any way to your visit to Home Perfect or to products purchased through Home Perfect shall be submitted at your (the consumer’s) sole election through the Metropolitan New York Better Business Bureau, except that, to the extent that you have in any manner violated or threatened to violate Home Perfect's intellectual property rights. Under such circumstance, Home Perfect may seek injunctive or other appropriate relief in any state or federal court in the state of New York, and you shall consent to exclusive jurisdiction and venue in such courts. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Indemnification

You agree to defend, indemnify and hold Home Perfect harmless from and against any claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Website or your violation of any of these Terms and Conditions.

Miscellaneous

Unless otherwise specified, Home Perfect displays this Website and the Contents solely to market and promote Home Perfect products and services in the United States. Home Perfect controls and operates this Website from its offices in New York, New York. These Terms are the entire agreement between you and Home Perfect relating to the Website or its Contents. Any other agreements between you and Home Perfect are superseded and have no force or effect.

Termination

Your failure to comply with these terms automatically revokes your authorization to use the Website and terminates any and all rights granted to you under the Terms of Use. The restrictions, including restrictions with respect to the Content, disclaimers and liability limitations in these Terms shall continue to apply. Upon denial of access, you must promptly destroy all Content downloaded or obtained from this Website, as well as all copies of Content.

Product Orders

While we will use our best efforts to fulfill all orders, Home Perfect cannot guarantee the availability or quoted lead-time of any particular product displayed on this Site. Home Perfect reserves the right to discontinue the sale of any product listed on this Site at any time without notice.

While our goal is a 100% error-free Site, we do not guarantee that any content is accurate or complete, including price information, product specifications, or colors of our products. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. Home Perfect reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).

The prices displayed on this Site are quoted in U.S. dollars and are valid and effective only within the United States. Pricing is subject to change without notice. Such prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order.

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Payment Methods

For your convenience, we accept the following major credit cards: Visa, MasterCard, American Express. If you prefer a different method of payment, we also accept personal checks, cashier's checks, money orders and wire transfers. You may place your order online or by phoning one of our product advisors at (888) 850-3999.

Our Charge Policy

Because the majority of our products are special order, your credit card will be charged at the time that you place your order. If you have any questions or concerns regarding this policy, please email us at orderstatus@homeperfect.com.

Sales Tax

Sales tax is charged and collected on all orders shipping within New York State. There is no sales tax charged on orders shipping outside of New York State.

Promotions

Offers, discounts & coupons cannot be combined. Offer valid on new orders only. Not valid on past purchases. Offer valid on purchases made by phone or online as stated. Discount applies to merchandise amount only, not including any applicable tax, shipping or handling charges. Not all products are discountable. See above. All orders are subject to review. Homeperfect.com is not responsible for inadvertent errors.

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Shipping Information

We are pleased to offer these simple shipping solutions to accommodate our customers and reduce the amount of shipping charges as much as possible.

  • Faucets, Kitchen Sinks and Accessories over $99.99 are qualified to ship FREE via ground UPS or FedEx or FedEX SmartPost.*
  • All orders under $100 incur a flat $8.95 shipping fee.
  • Items under $100 and/or weigh under 10 pounds will ship via FedEX SmartPost and can take 10-14 days to be delivered. For faster service, please contact a sales rep for more information (additional fees may apply)
  • Orders and items that cannot ship via ground (UPS or FedEx) totaling $1,999 or more ship FREE
  • All other items that can ship via ground (USPS, FedEx SmartPost,UPS or FedEx) will include a standard shipping charge of $8.95.
  • Most Vanities now are shipping FREE!!
  • *Items that require special handling charges or freight delivery (typically not capable of shipping via ground) will be quoted on a per order basis and/or listed below. Charges are applied on a per item basis unless prior arrangements are made via our Sales Advisors. These may include certain sinks, toilets, tubs, boilers, etc.
  • Maximum freight charged on any order is $499.
    For most orders delivered via Ground delivery, our carriers will make 3 delivery attempts (only one per day). If you are not home, the carrier will leave a DOOR TAG with the contact information on every attempt.

    If you do not respond to the carrier, they will bring the order back to the terminal where they will hold the package for an additional two or three days. Customers will be responsible for return freight costs and possibly a restocking fee if the carrier is not able to deliver their order or if the customer is not able to retrieve the order from the terminal. 

    All freight deliveries are delivered curbside only. Unfortunately, we do not offer inside delivery for our orders. 

    Delivery refusals for reasons other than freight damage will subject the customer to restocking fees and all freight charges. Customers who delay delivery for motor freight items will be subjected to daily storage fees by the freight company. If your order is signed for by anyone other than the person that placed the order, including contractors, neighbors, or installers, etc., and it is damaged, we will not be responsible for any damages. 

Freight Order Shipping Charges Large or heavy items (Tubs, Cast Iron Sinks, Boilers, Etc.) Ship via Freight. Freight Shipping charges are calculated based on a combination of the products purchased and address destination. Any freight order over $1,500 has Free Shipping.

We now have wider coverage and lower than ever freight rates.

Determining freight shipping charges is as simple as 1-2-3:

  • 1. Add the freight product(s) to your shopping cart. You will know if an item ships freight because it is noted on the Product page where you Add to Cart.
  • 2. Go to our Checkout page and enter your shipping address Zip Code
  • 3. Our Shipping Calculator will instantly let you know how much this order will cost to ship.To inquire on reduced shipping for your order, please call our sales line at 1-888-850-3999 to speak with a sales advisor.

Click To View International Shipping

Shipping items and orders to Alaska, Hawaii, US Territories and the US Virgin Islands are quoted on a per order basis. Please call for the most accurate information. We will be happy to assist shipping to those destinations where possible.

If you choose to take advantage of our free shipping and your order contains multiple items, we will group your items into as few shipments as possible. You may also opt for your merchandise to be shipped as soon as it becomes available (applicable S&H charges apply for each additional shipment). Your order can be shipped to your billing address or an alternate address such as a place of business. Shipping to multiple addresses is also possible, but please contact a Product Advisor to arrange this (again, applicable S&H charges apply for each additional shipment). Items currently in stock usually ship within 48 hours. Estimated delivery times are shown in the item description when available. Special orders or items shipping via truck may take as long as 4-6 weeks for delivery. All delivery times given are estimated. If an item(s) is being shipped via freight, it is the customer's responsibility to have the item removed from the truck. Unfortunately, lift gate service is not available.  All orders being delivered via freight are delivered curbside only. Inside delivery is not available. Customers may also be billed for any re-delivery fees incurred as a result of missed delivery appointments.

Delivery Inspection & Refusal

Please inspect your delivery thoroughly before signing any acceptance documents. After inspecting your order, should your order appear damaged upon delivery, please refuse the damaged item.  a href="/sales/order/history/">To report delivery issues with order, please login to your account and go to the My Orders tab and create a ticket for your order. Immediately to expedite a resolution within 48 hours of the delivery. If it is at all possible, please take a picture of the damages and submit them in the RGA Request.  Delivery refusals for reasons other than freight damage will subject the customer to restocking fees and all freight charges. Customers who delay delivery for motor freight items will be subjected to daily storage fees by the freight company. If you sign for your order and it is damaged, we will not be able to accept your return. We understand that the customer placing the order may not be available on the day of delivery, but please note, any signature given to any carrier without noting any damages to any item after it is delivered and signed for waives our right to file a damaged claim with that carrier.

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Return Policy

Home Perfect will gladly accept the returns of non damaged/defective items within 30 days of your original purchase, provided the following criteria are met: Products eligible for a return must be in the original packaging with all of the accessories, parts and pamphlets included. Products have never been installed and the products, as well as the original box, must be in resalable condition. Please pack to insure safe delivery. All items returned at the customer’s remorse will be charged a 25% restocking fee and the cost of the freight will be deducted from the refund.

Please note:   CLEARANCE ITEM sales are final. We do not offer returns or refunds on close out purchases. Some exceptions may apply.

You will be issued a Return Goods Authorization (RGA) number. This number and instructions regarding where your item should be returned will be emailed to the address you gave us when you place your order. RGA numbers MUST accompany your return for credit to be issued.  If you would like to return an item for reasons other than it being damaged, defective, credit will not be given for items returned to the warehouse without a RGA number. If an item is received at the warehouse via USPS, the item will be refused. Our warehouse does not accept deliveries via USPS. If an incomplete, damaged, or defective item is returned to the warehouse in unsellable condition, the item will be shipped back to the customer at their cost. A refund will not be processed for the item returned in the above conditions.

To begin a return or report issues with your order, please login to your account and go to the My Orders tab and create a ticket for your order. Processing Return Requests may take up to a total of 30 business days. You will be issued a Return Goods Authorization (RGA) number. This number and instructions regarding where your item should be returned will be emailed to the address you gave us when you placed your order. RGA numbers MUST accompany your return for credit to be issued. .

PLEASE NOTE: 

If you would like to return an item for reasons other than it being damaged, defective, credit will not be given for items returned to the warehouse without a RGA number. If an item is received at the warehouse via USPS, the item will be refused. Our warehouse does not accept deliveries via USPS. If an incomplete, damaged, or defective item is returned to the warehouse in unsellable condition, the item will be shipped back to the customer at their cost. A refund will not be processed for the item returned in the above conditions.

Restocking Fees 

Please note our outbound shipping costs and a 25% restocking fee will be deducted from your 30 Day General Return refund.

Orders that are refused (for reasons other than damage, defect or vendor error) or canceled after shipping has been processed will also be subjected to a 25% restocking fee, and for the round trip delivery costs. Please know our outbound shipping costs will be deducted from your refund. Customers may also be billed for any re-delivery fees incurred as a result of missed delivery appointments. Returns within 48 hours due to defects, damages or vendor errors are not subjected to restocking fees.

Returns sent to our corporate office:  ALL packages sent to our New York mailing address will be refused .

The following manufacturers and items are not eligible for returns:

  • Architectural Mailbox
  • Brondell
  • Crystorama
  • Dreamline
  • Franke
  • Kichler Lighting
  • Murray Feiss
  • Nulco Lighting
  • Rohl
  • Bathtubs
  • Custom Door Hardware or Accessories
  • Mirrored Doors/Cabinets/All Mirrors
  • Shower Enclosures
  • Shower Doors
  • Shower Trays
  • Stone Forest
  • Whirlpools
  • Vanities
  • Vanity Tops
  • Any "Special Order" Items
  • Returns On Orders From Alaska And Hawaii

This does not include defective/damage/order error on behalf of Home Perfect. We will make our best effort to handle your return promptly, but note it can take up to 21 business days to complete this process with our distributors.

Delivery Inspection & Refusal

IMPORTANT: PLEASE CHECK YOUR SHIPMENT FOR FREIGHT DAMAGE BEFORE YOU SIGN A DELIVERY RECEIPT! Any freight damaged items MUST be noted on the Delivery Receipt and reported to us within 48 hours in order for a freight claim to be filed.

 When receiving your deliveries, if there is any damage to the packaging please note this on the delivery receipt and Bill of Lading before giving a signature.  Then inspect all of the items delivered thoroughly. 

PLEASE NOTE FREIGHT CLAIMS MAY TAKE UP TO 90 DAYS FOR RESOLUTION

Homeperfect cannot be responsible for damages not noted on the delivery receipt or reported beyond the 48-hour grace period. Even boxes that arrive in pristine condition may have freight-damaged goods inside, so please be 100% certain there are no damages before signing the receipt.

Please be sure your items are inspected thoroughly before signing any acceptance documents and note the state of the box. Please do not assume the item is not damaged because the box is not damaged or dented. If the box appears to be damaged in anyway, please note this on the delivery receipt. If the driver does not want to wait for you to inspect your order, please sign the delivery ticket noting the box was delivered “Damaged”.  If your order is signed for without any notation of any damages on the delivery receipt, Homeperfect will not be responsible for any damages for items received in unusable condition. 

Should your order appear damaged upon delivery, please refuse the damaged item before the carrier leaves the premises. You may refuse the damaged item, take partial delivery of any non-damaged items on the shipment, or accept delivery with specific notes of damage on the receipt. To report any damages for your order, please login to your account and go to the My Orders tab and create a ticket for your order within 48 hours for a resolution. If the damaged item is in your possession, please submit pictures of the damages and pictures showing the inner and outer packaging.

Some carriers such as UPS and FedEx, may deliver your order when you are not at home. Please inspect for freight damage immediately. If you find any damages, please login to your account and go to the My Orders tab and create a ticket for your order within 48 hours of receipt.  Please submit pictures of the damages and pictures showing the inner and outer packaging so we can process a damaged claim with the carrier. We will not be held responsible for damages reported after 48 hours of receiving the order. If you are not able to provide pictures, you may be held responsible shipping the item back to the warehouse.

Concealed Damages

If orders are received with concealed damages, please login to your account and go to the My Orders tab and create a ticket for your order within 48 hours of receipt.  Please submit pictures of the damages and pictures showing the inner and outer packaging.  A damaged claim needs to be filed with the carrier within 48 hours after the delivery is made. We will not be held responsible for damages reported after 48 hours of receiving the order.

Missing Items or Incorrect Items Received

When inspecting your order, please make sure all of the items from your order are received before signing for the delivery. If an incorrect item is received, please contact us within 48 hours of receipt. We will need pictures of the incorrect item showing the material and the model number of the item you received on the shipping label. If we find an item was received at the fault of Homeperfect or our issuing vendor, we will issue a return label to you. Once the item is returned in saleable condition, a refund will be processed to your account for the amount of the item you should've received. If you are not able to provide pictures, you may be held responsible for shipping the item back to the issuing vendor. When the item is received and inspected at the warehouse, if it is found that the correct item was shipped to the customer, a 25% restocking fee and the freight costs will be deducted from the customer’s refund.

Defective Items Received

If orders are received with defects, please login to your account and go to the My Orders tab and create a ticket for your order within 48 hours of receipt.  Please submit pictures of the defects and pictures showing the inner and outer packaging.  

For items that are defective, please contact us within 48 hours of receipt. If an item is found to be defective after 48 hours of receiving it, or if an item has been installed, this becomes a warranty issue. Home Perfect (like most retailers) does not warranty any products, but the manufacturers provide warranties for the products we sell. All warranties which are provided by the manufacturer will be honored by the manufacturer. We will assist you with warranty claims with any manufacturer for items purchased through Homeperfect. The customer will have to retrieve a warranty letter from the manufacture stating the item can be returned to them under the warranty for the full amount of the purchase. The customer will be held responsible for the return freight costs. Homeperfect will not be issuing a return label for defective items received. When the item is received and inspected at the warehouse, if it is found that the item was not defective, a 25% restocking fee and the freight costs will be deducted from the customer’s refund.

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Cancellation Policy

Please send an email to cancellations@homeperfect.com if you would like to cancel your order. Your order may be canceled for a 10% cancellation fee if it has entered our shipping process. If your order is being processed for delivery, we will make an attempt to cancel your order. . If we are not able to cancel your order, and you wish to return the item after it is shipped, please see our return policy for more information. If you would like to make a change to your order, please contact a sales representative for further information. The sales person will place a new order for you, but they will not be able to cancel your item/order at anytime. Please be sure to email cancellations@homeperfect.com or call a customer service representative to cancel your item/order. Because cancellations are time-sensitive, please email or call us during our customer service hours to alert us to the situation. A member of our Service Team will send you an email confirming your cancelled order. . IF YOU DO NOT RECEIVE AN EMAIL CONFIRMING YOUR CANCELLATION, YOUR ORDER HAS NOT BEEN CANCELLED!! Please allow us sufficient time to check with our suppliers, distributors and factories to see if the order is able to be cancelled— shipments in transit are not eligible for cancellation. Please remember an order can only be cancelled during our customer service hours. Sending an email or leaving a voice message does not cancel your order.  Please note, cancellation requests cannot be made after 2PM EST.

 

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 Refund Policy

We will notify you via email of your refund once the item has been received and inspected at the vendor’s warehouse. We will do our best to refund you quickly, but please allow us and our distributors’ sufficient time to complete the return process. Credits can take approximately 21 business days, and will be posted to the original purchasing credit card account

The following manufacturers and items are not eligible for cancellations:

  • Kichler Lighting
  • Aquatic
  • Jacuzzi
  • MTI
  • Americh
  • Kohler Tubs
  • Rohl

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