Need Assistance? 888-850-3999
Need Assistance? 888-850-3999

Everything you need to know about ordering from HomePerfect.com

  1. Our Mission
  2. Hours of Operation
  3. Shipping Information
  4. Backorders, Damages, Defects, Missing Parts, Wrong Items
  5. Cancellation Policy
  6. Return Policy
  7. Terms & Conditions

Our Mission

We are committed to offering our customers the lowest possible price for the highest quality items on the market along with the best service you’ll find online. We have a passion for fine home furnishings and are thrilled to offer them at prices that make them accessible to everyone. Welcome to Homeperfect.com! We’re excited to help you outfit your home.

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Hours of Operation

    Our telephone Sales Advisors are available:

  • Sunday Closed
  • Monday 9 AM - 9 PM
  • Tuesday 9 AM - 9 PM
  • Wednesday 9 AM - 9 PM
  • Thursday 9 AM - 9 PM
  • Friday 9 AM - 8 PM
  • Saturday 11 AM - 6 PM

    Our telephone Customer Service Advisors are available:

  • Sunday Closed
  • Monday 9 A.M - 5 PM
  • Tuesday 9 A.M - 5 PM
  • Wednesday 9 A.M - 5 PM
  • Thursday 9 A.M - 5 PM
  • Friday 9 A.M - 5 PM
  • Saturday Closed

You can also leave a message in the general voice mailbox or and Sales Advisors box and we will return your call promptly upon our return.


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Shipping Information

  • Ground Shipments: Orders that ship using basic ground shipping will leave the warehouse in one to three days and transit time to you will be one to seven days depending on your location.
  • Freight Shipments: Orders that ship freight (large or heavy items, i.e. one-piece toilets, bathtubs, vanities) will leave the warehouse in one to three days. Transit time after being picked up by the carrier can be as little as one day or up to ten business days depending on your location.Freight shipments are curbside delivery only.

    Tracking is emailed automatically the morning after your shipment is picked up by the carrier.

FREE SHIPPING!

  • Ground Shipping is FREE on all shipments valued over $99.00!
  • Standard Freight Shipping is FREE on all shipments valued over $1499.00!

Missing Shipments
If your shipment is lost we will contact the carrier to trace the shipment and once they confirm the shipment cannot be found we can send replacements.

Shipping to Alaska, Hawaii, U.S. Territories, and all international shipments are on a per order basis. No free shipping is available outside of the 48 contiguous U.S. states and DC. Please call for quotes and information. 888-850- 3999

Backorders, Damages, Defects, Missing Parts, Wrong Items

Backorders: All orders are charged in full at the time of purchase and if an item is out of stock a backorder notice is sent the same day to the email used to place the order. Nearly every backordered item comes into stock and ships out in one to four weeks but we do encourage calling ahead to find out the best time frame to expect. Periodic updates will be provided until your order ships.

Damages: Inspect all items completely before you sign for them or as soon as they are delivered. All damages must be reported within two business days after delivery. We cannot guarantee replacements or any credit for any damages reported more than two business days after delivery. Take the best photos of the damage you can. We will need two or three photos to process damage claims.

Defects: We know defects are not always visible and will take each situation on a case by case basis to find the best possible resolution. There is no time limit to report a defect and manufacturers often are perfectly willing to help, just as we are. Please let us know if you believe your item has a defect or a problem that is not from normal wear and tear.

Missing Parts: If you have parts missing from your order we are happy to assist by sending the parts or finding information about the parts that are supposed to be included, or not, and making sure your order is complete. There is also no time limit to report parts you never received that are rightfully yours.

Wrong Items: If you receive the wrong item please let us know quickly so we can get the right thing to you. We’ll need a photo of the item and the labels to show the supplier they sent the wrong thing.



Home Perfect is not responsible for any costs associated with the installation or use of any items we sell. We do not offer labor credit or any reparative credit due to any issue with items purchased on our site.

Cancellations

Due to the urgent nature of a cancellation and the speedy nature of our shipping we must ask customers to call and request a cancellation. An order is not canceled until we send the email confirmation and an order cannot be refunded until we have confirmed the cancellation with our supplier. Call us at 888-850-3999, option 3, for cancellations during our customer service hours. Our team will also be happy to assist you in finding an alternate item so be sure to mention if you’ll be needing something else. We will issue your refund immediately after we have confirmed your cancellation with the appropriate supplier.
If we cannot catch a cancellation before it ships it will be considered a return. Items priced over $2,000 will incur a 15% cancellation fee.


Return Policy

Standard Returns: We are committed to your ultimate satisfaction. However, we are also charged by nearly every supplier to return items to their stock. In order to maintain our amazingly low prices we must ask customers to cover restocking fees on items valued over $500.00 and shipping fees associated with their order. Our standard restock fee on items valued over $500.00 is 25% to ensure high return costs are covered. Returns must also be sent back within thirty days after you receive an item. For credit, returned items must be in un-used, not installed, condition and inside original packaging that is not damaged or defaced. If your item is damaged, defective, or incorrect please let us know because that will not be a standard return and you will not pay any fees. Items that have been opened may not be eligible for return if the packaging cannot be resealed.



So to point out the most important return standards we must follow:

  • Items priced under $500.00 can be returned with no restocking fees!
  • The Standard restocking fee is 25% on items priced over $500.00
  • Returns must be made within 30 days of receiving an item.
  • Customers must cover shipping costs associated with the order or the item(s) being returned.
  • Items must be like they are new. Not installed, unused, and in the original undamaged packaging.
Special order and Closeout Items cannot be returned:

Browse our closeout section and save up to 90% OFF! See All Closeout Items


All returns are at the customers’ risk

Suppliers will not credit us for items that come back damaged. We recommend all returns be sent with UPS or FedEx so you can track your package and you can choose an insurance option to ensure credit for your item should the carrier damage it while in their possession


Home Perfect uses stock merchandising photos to represent items for sale and we make every effort to represent items as close to reality as available. Please read descriptions and watch the model number you are ordering to ensure it is correct. You can refer to manufacturer sites or call us if you have any questions. 888-850-3999, option 2. Returns for items purchased based on the photo shown will be considered standard returns. If our written description is incorrect we will cover your return. The only remedy for an inaccurate description is to return the item in unused condition.

We will refund your order as quickly as possible but please allow up to 30 days for your order to reach the supplier and for the supplier to inform us of your return. Once we are informed of your return we will immediately issue your refund.



Thank You for shopping with Home Perfect!

Our dedicated team will be thrilled to help you put together the home of your dreams. If you would like to read through the terms and conditions (legal jargon) of using our website please click the link below.

Read Our Terms and Conditions